FAQs

How long will it take for my order to arrive?

Please review shipping information here.

 

Can I ship to a PO Box?

Yes!  We sure can!  We can also ship to APO/FPO.  Please review the available shipping methods in the shopping cart and choose SmartPost or SurePost as  the option.

 

Can I change or cancel my order?

Yes! You have 2 hours to change or cancel your order. If canceling your order, you’ll receive an email confirming the cancellation status following an order refund email. If making changes to an order, we will cancel and refund the original order and create a new order with the changes that are being made. Please be aware that we are only be able to change or cancel your order if your request is answered before your order is processed. Simply Login to your Account or access view your order on the order confirmation email and select “Cancel” or “Edit” within 2 hours to update your order.

 

Can I order Internationally?

We are not currently shipping outside of the United States.

 

Can I expedite my order?

Yes! Expedited options will be listed on checkout.

 

How can I find the status of my order?

For registered users, to track your order, please login. You can check the history of your orders and check the status on those orders. You can also click on the link from your order confirmation email.

 

If I checked out as a guest, can I still track my order?

If you have an order you would like to track and you haven't registered, please email customer service and they will be able to provide you the latest shipping information.

 

What is your return policy?

Please visit our Shipping and Returns section. To initiate a return, click here. Items listed as "Final Sale" can NOT be returned.

 

What payment methods do you accept?

We currently accept Visa, Mastercard, Discover and American Express, PayPal and Apple Pay.

 

Do you accept bank gift cards such as Visa and Mastercard?

We do accept bank gift cards; however, you must retain the gift card. In the event of a return, the refund can only be processed to the gift card. Gunnar and Troy is not responsible for lost gift cards.

 

Why is my promo code not working?

We recommend that you check the valid date to ensure that the promo is still current. If the promo code is still valid and you are having difficulty, please contact customer service for assistance.

 

How do I apply a discount/promo to my order?

At the top right of the page you will see "MY CART". Select "MY CART" and scroll down in your cart until you see "DISCOUNT CODE & GIFT CARDS". Type your promo code in this field and click "APPLY COUPON". Once applied, if the promotion is valid you will see in green writing, "Entered coupon code". The discount code will now be applied at checkout.

 

Can I combine promo codes/offers?

No, promo codes are designated for one and only one order.