Refund policy

 Returns

Please note due to the high volume of returns there may be a slight delay in receiving a shipping label.

All returns must be authorized in advance by Gunnar and Troy Customer Service. Gunnar and Troy is not responsible for customer returns that have not been processed using the Gunnar and Troy Return Process (see below). Additionally, Gunnar and Troy.com cannot issue returns for items that are purchased at other locations or websites and proof of purchase is required.

Returns will be accepted for all merchandise that is unused, in the original packaging and can be resold as such and has been purchased within the previous 30 days. All credits will be issued once the product is received and inspected at the warehouse LESS the shipping paid on the original order. If the product is deemed to be used or unsellable, Gunnar and Troy.com reserves the right to deny the return request and refuse to issue the purchaser a credit.

Gunnar and Troy does not issue exchanges. All merchandise must be returned, and a new order will be placed for the new style or size.

Gunnar and Troy Return Process

To begin the Gunnar and Troy return process:

  1. Please visit our Self Service Returns by using this link: GunnarandTroy_Returns
  2. Once you have received your return instructions and shipping label in via email, pack your product in the original shoebox and place the shoebox in the original carton you received.
  3. Secure the box appropriately.
  4. Cross out with a marker all previous shipping labels and attach the Return Label sent in the email to the shipping box, preferably covering the original shipping label. Please note that you MUST use the Shipping label provided by Gunnar and Troy and it must be used within ten (10) days.
  5. Bring the package to any authorized UPS shipping location. If you need assistance locating one near you, please use this link: UPS Drop Off Locations

Upon receipt of your return, the product will be inspected to make sure that it is unopened and unused.

Once the returned product passes inspection, Accounting will issue a credit to the card on which the original order was placed. Please allow up to 7 business days to see credits posted to your account once the merchandise is received and inspected at the warehouse LESS the shipping paid on the original order. This may take more time depending on the bank or credit card used.

If the returned product does not pass inspection, a customer service representative will contact you to determine how to proceed, as we do not issue credit on returned product that does not pass inspection.

Limited Warranty

Products sold through the Gunnar and Troy Shop are warranted against defects in materials and workmanship for 90 days from the date of receipt. Manufacturer’s defects will be determined by Gunnar and Troy. Valid claims will receive a full refund. Improper fit is not valid criteria for warranty. Warranty is valid only with proof of purchase from the Gunnar and Troy Shop online store. Misuse, abuse or alteration of product voids warranty. Gunnar and Troy will not issue replacement product or credit for returned products that have experienced excessive wear or any type of abuse or mistreatments.